Complaint Procedure

First Chartered Capital is committed to providing the highest standard of Finance Broking in the industry. If however you are dissatisfied with our service please do not hesitate to contact us in this regard.

First Chartered Capital have a dedicated Customer Complaints Officer who has the ability, authority and training to properly hear your concerns and to provide you with a substantive response. Complaints can me made in writing, telephone, in person or email. Our response to you will always be provided in writing. We will acknowledge your response promptly and will provide a substantive response within forty five (45) days after receipt of the complaint, if we cannot provide you with a response in this time frame we will advise you and provide you with details of our membership of an ASIC approved external dispute resolution scheme.

Full details of your complaint will also be provided to our compliance and training areas so as to make improvement to our procedures and education program.
A printable Complaints Form is also available here and we can be contacted on 07 3896 4100 during business hours.